We quality check all of our products prior to dispatch and we are confident in what are we packing before we send it. However if you have any issues with your purchase we are happy to look at the issue and repair or replace the product for you.

You can reach out our team at

Please take in consideration that we cannot provide a refund or exchange in case that you changed your mind on a product that has been already personalized.

Due to many variations in displays and browsers, colors may vary on different displays. Computer monitors and phone screens are not calibrated the same way and color reproduction on the Internet is not precise. Since it is not possible to guarantee the colors of our products and personalization will look the same on all devices, we do not guarantee that what you see accurately portrays the color of the actual window treatment. We do our very best to make sure our photos are close to the expected product as possible. Yet again we cannot guarantee that what you see is true tone. We do not offer refunds or exchanges due to this issue.

Items that have been personalized may not be returned or exchanged. Yet if there is any other issue with your purchase, please reach out to our team at or via WhatsApp @ 818-02-55-176.

If your personalization is fading with wear and tear, please feel free to send your piece back to us at Callejón de los Ayala 450, San Pedro Garza García, 66239.

Please include a note with your return address so we can post it back out to you free of charge.

MAAD Collective has a limited warranty that covers manufacturers’ defects for 12 months and monogram defects for 1 month from the order date.

This warranty covers faults in materials and workmanship that are a direct result of manufacturing processes and does not apply to damage caused by misuse, negligence or normal wear and tear.

Wear and tear is that generated from daily use and can additionally be from coming in contact with abrasive substances, surfaces or chemicals, excessive exposure in direct sunlight, high humidity and extreme temperatures.

Pebbled bovine leather used in the construction of our products is a flexible material and because of that creases, variations or irregularities in texture and color are a natural aspect of the product.

It is at the discretion of your dedicated MAAD Customer Care agent whether the faulty item will be replaced.